Wrap Your Baby Policies
It is my policy to deal ethically and lovingly with my customers who support my family with their business; and to provide as much help as I can to as many families as I can. I will do my best to help you or point you to someone else who can. If there has been a problem with your order or your wrap, please let me know so I can help to resolve it. My goal is unreservedly happy customers!
Typos on the site are evidence of my humanity and the fact that I am a busy mom. I appreciate being alerted to any mistakes on my site but I cannot promise to honor typos in prices or offers as my first priority is to stay in business to be able to continue to service the babywearing community that I love!
It is important to me to provide resources that will help you with your wrapping, so please let me know if there is anything else that you would like to see on my site. diana@wrapyourbaby.com
Worry-Free Exchange/Return Policy
You may return a wrap in like-new, unwashed condition within 30 days of purchase for an exchange or full refund for any reason (unless that item was specifically listed as non-refundable, which is rare).
To return a wrap or other item, please email me at diana@wrapyourbaby.com so that I can send you the address that you should return it to. It is helpful to include a note with your return letting me know whether you are expecting an exchange or a refund, and if there was any problem with the item. Be sure your name is included.
If you are expecting or purchasing for an expecting mother, let me know the date of birth and I will count the 30 day period from that time. Let me know about any other unusual circumstances so that I can work with you fairly.
Privacy
I’m only here to help you with wrapping and babies. I never want to bother or harass you 🙂 Here’s my privacy policy in legalese:
Shipping
US SHIPPING
Free Next Day Shipping by USPS Priority Mail so you should have your wrap 2-4 working days from when you place your order. Add diana@wrapyourbaby.com to your email address book to make sure you receive your confirmation with tracking information.
INTERNATIONAL SHIPPING
Most of my international shipments are sent by USPS Priority Mail International with a discounted shipping rate of $26 for most European and Australian shipments and $30 for most Canadian shipments. I ship worldwide – put a wrap in the cart and enter your shipping address to get a shipping quote.
USPS Priority International reports a shipping time of 6-10 business days to most major markets. That means that if you live far from a major city, it may take a little longer.
I am not responsible for any customs fees that may be charged on international packages.
Layaway
Your wrap is taken out of inventory and reserved for you when you put it on layaway. I ask that you pay 25% each month and as soon as I receive the final payment, I will ship your wrap.
If you cannot make a payment or the payment will be late, make sure to contact me by email at diana@wrapyourbaby.com so that we can work something out.
I cannot hold wraps indefinitely. Therefore, if I do not receive your payment when due and cannot reach you by email, I reserve the right to cancel your layaway and return the item to inventory. If you want to be refunded for a cancelled layaway wrap, you must contact me.
